Who we are
Nenyinaa operates an online store at https://nenyinaa.com. This Privacy Policy explains how personal information is collected and used when you browse our website, place an order, create an account, or contact us.
Information we collect
When you place an order, create an account, or contact us, we collect the information you provide. This may include your name, email address, phone number, billing address, delivery address, order details, and messages.
Technical information, such as your IP address and browser information, may also be collected to support website functionality, detect spam, and help protect the website against misuse.
Orders and payments
We use the information provided during checkout to process your order, arrange delivery, communicate order updates, handle enquiries, and maintain business records.
If you choose an online payment method, the information needed to process the transaction may be shared with the selected payment provider. That provider processes information according to its own privacy policy.
Contact forms
When you submit a contact or enquiry form, we use the details you provide to respond to your message and provide customer support. Please avoid including sensitive personal information that is not needed for your enquiry.
Comments and product reviews
If you leave a comment or product review, we collect the data shown in the form, along with your IP address and browser user agent string to help detect spam. Approved comments and reviews may be displayed publicly.
If Gravatar is enabled, an anonymized string created from your email address, also called a hash, may be provided to the Gravatar service to check whether you use it. The Gravatar privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible publicly alongside it.
Media
If you upload images to the website, avoid uploading images containing embedded location data, such as EXIF GPS information. Visitors may be able to download images and extract any location data included in them.
Cookies
Our website uses cookies to support essential functions such as remembering items in your shopping cart, maintaining your shopping session, and supporting checkout and account access.
If you leave a comment, you may opt in to saving your name, email address, and website in cookies. These cookies help you avoid entering the same information when you leave another comment and generally last for one year.
If you visit our login page, a temporary cookie may be set to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, cookies may be used to remember your login information and display preferences. Standard WordPress login cookies last for two days, while screen preference cookies last for one year. Selecting “Remember Me” can keep you logged in for two weeks. Logging out removes the login cookies.
You can manage or delete cookies through your browser settings. Blocking essential cookies may prevent some shopping, checkout, or account features from working correctly.
Embedded content from other websites
Pages on this website may include embedded content, such as videos, images, or articles. Embedded content from another website behaves as if you visited that website directly.
These websites may collect information about you, use cookies, include additional tracking, and monitor your interaction with their embedded content. This may include linking your interaction to an account you hold with that website if you are logged in.
Who we share your data with
Where necessary, we share relevant information with service providers that help us operate the website, process payments, arrange deliveries, provide technical support, or prevent fraud and spam. For example, delivery providers may receive your name, delivery address, and phone number to fulfil your order.
We may also disclose information when required by law or when necessary to protect our legal rights. If you request a password reset, your IP address may be included in the reset email.
How long we retain your data
We retain personal information for as long as needed to fulfil the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and meeting applicable legal requirements.
If you leave a comment or review, it and its metadata may be retained to maintain the discussion or review history and help recognise follow-up submissions.
If you register an account, we store the personal information provided in your profile. You can manage available profile details through your account or contact us to request corrections or deletion. Website administrators can access account information where needed to manage the website and provide support.
What rights you have over your data
You can contact us to request access to the personal information we hold about you, ask us to correct inaccurate information, or request deletion. Depending on applicable law, additional rights may be available to you.
We may need to verify your identity before acting on a request. Some information may need to be retained for order records, legal obligations, security, or dispute resolution.
Where your data is sent
Comments and reviews may be checked through an automated spam detection service. Personal information may also be processed by the hosting, payment, delivery, and other service providers used to operate the store. Depending on the providers used, processing may take place outside your country.
Changes to this policy
We may update this Privacy Policy to reflect changes to our website, services, or information handling practices. Updates will be published on this page.
Contact us
For questions about this Privacy Policy or requests concerning your personal information, please contact Nenyinaa:
Website: https://nenyinaa.com
Email: nenyinaa@support.com
Phone: 0242278135
Alternate phone: 0544229641
