Delivery Information
Thank you for shopping with Nenyinaa. Please review the information below before placing an order at https://nenyinaa.com.
Delivery availability
Delivery availability depends on your location and the products ordered. If delivery options are not displayed for your address at checkout, please contact us to confirm availability and arrangements before completing your purchase.
Delivery charges
Delivery charges may vary depending on your location, the size and weight of your order, and any special handling requirements. Check the delivery charge at checkout. If a charge is not shown, contact us to confirm the total delivery cost before placing your order.
Large, heavy, or specially handled products may require a separate delivery arrangement. Any additional delivery charges should be agreed with you before dispatch.
Order processing
Order processing depends on stock availability, payment confirmation where applicable, and verification of your delivery details. If there is an issue affecting your order, we will contact you using the information provided during checkout.
Please provide a complete delivery address, a reachable phone number, and any useful location details or landmarks to help the delivery team find you.
Delivery times
The estimated delivery time depends on your destination, product availability, and delivery arrangements. Please check any estimate provided during checkout or contact us for an estimate before ordering.
Delivery estimates are not guaranteed arrival dates. Weather, traffic, public holidays, courier disruptions, and other circumstances may cause delays. If your order has not arrived within the estimate provided, contact us with your order number.
Order updates and tracking
Please keep your order confirmation and order number for reference. Where tracking information is available, it can be used to check delivery progress. You can also contact our team for assistance with an order update.
Receiving your order
Please ensure that you or an authorised person is available to receive the delivery. Some deliveries may require a signature or other confirmation of receipt.
For large or heavy items, confirm access requirements and the delivery handover point with us in advance. Assembly, installation, or carrying items upstairs should not be assumed to be included unless specifically agreed.
Incorrect addresses and missed deliveries
If you notice an error in your delivery details, contact us as soon as possible. Changes may not be possible once an order has been dispatched.
If delivery cannot be completed because the address is incorrect or nobody is available to receive the order, contact us to arrange the next step. Any applicable redelivery costs will be explained before a further delivery is arranged.
Damaged, missing, or incorrect items
Please inspect your order when it arrives. If an item is damaged, missing, or incorrect, contact us as soon as possible with your order number and a description of the issue. Photographs of the item and packaging can help us investigate.
Keep the packaging and affected products until we provide further instructions. Please do not return an item without first contacting us for the correct return arrangements.
Contact us
For delivery availability, charges, or assistance with your order, contact Nenyinaa:
Email: nenyinaa@support.com Phone: 0242278135 Alternate phone: 0544229641 Website: https://nenyinaa.com
